What are the basics?
Standard delivery services are available for most of the countries that we ship internationally. Once you’ve entered your delivery address, you’ll be able to see the available delivery services with applicable charges.
Your order will be sent out via the most suitable carrier, dependent on size and weight.
How much does delivery cost?
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
Can I track my order?
Tracking is available on some Standard Delivery services. You’ll receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey. Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
When will my order be delivered?
Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it. If you’re not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery. Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
Will my parcel be charged customs and import charges?
In most cases, any customs or import duties are charged once the parcel reaches its destination country. The exception to this is for parcels being sent to Brazil, India, Israel, New Zealand, Malaysia, Indonesia, and Thailand on our Standard Delivery service.
Will I be charged handling fees or taxes?
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
How will I be charged for customs and import charges?
Urban Cleve has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.