How to request a return/exchange?

Contact the Urban Cleve customer care team by email within 7 days of delivery to request an exchange or store credit. Once the return request has been approved, our customer care team will place an exchange order or process your store credit.

What are the exchange conditions?

  • All returned/exchanged items must be new, unused and with all the Urban Cleve brand tags on the garment in their original condition. Items that are damaged, soiled or altered may not be accepted.
  • We allow an exchange of all item(s) purchased on the Urban Cleve store except for lingerie, swimwear, accessories, handbags and shoes.
  • Item(s) can be exchanged for a different size(s) or alternative product(s), subject to availability of stock by making a payment for the difference in price, if any, or for store credit.
  • The purchased item(s) are your responsibility until they reach us. We request you to ensure that the items are packed up properly for return/exchange to avoid damage and tampering on their way to us.
  • All returned/exchanged items will be inspected once we receive them before we can complete an exchange request. We try hard to accept all items returned to us and implement our exchange and credit policy.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We only allow exchanges or store credit.